Hichki is fresh food, made without artificial preservatives. For hygiene and safety reasons, we're unable to accept returns of food once it has been delivered. What we absolutely will do is make things right when an order arrives in poor condition.
We'll replace or refund if:
- A jar arrives broken, cracked or leaking
- The seal is damaged on arrival
- You received the wrong item
- Your order never arrived (as confirmed by tracking)
How to claim
Write to hello@hichki.co.in within 48 hours of delivery with your order number and a photo of the damaged jar or packaging. Once we confirm, we'll send a replacement or issue a full refund — your choice.
Refund timeline
Approved refunds are processed to your original payment method within 5–7 working days. For prepaid orders this returns via Razorpay; for COD orders we'll arrange a bank transfer or store credit. Depending on your bank, it may take a few more days to appear.
Order cancellation
Orders can be cancelled before dispatch — email us as soon as possible. Once an order has shipped, it can't be cancelled, but the damage/wrong-item protections above still apply.
What we can't take back
Because it's food, we can't accept a return simply because a flavour wasn't to your taste — heat and tang are personal. If something is genuinely wrong with the product, that's different, and we want to hear about it.