Refund policy

At Hichki, we prepare everything without any artificial preservatives and constantly strive to serve premium products to our customers! Unfortunately, for hygiene and safety reasons, we're unable to accept returns of food items once it has been delivered. If something is genuinely wrong with the product, that's different, and we definitely want to hear about it! Product that is damaged, either from origin or in transit, to a degree which would be unsafe for consumption may be eligible for a replacement or refund. Photo documentation is required. Lost packages may be eligible for replacement or refund only upon a successful courier claim. 

How to claim: Write to hello@hichki.co.in within 24 hours of delivery with your order number and a photo of the damaged jar or packaging. Once we confirm, we'll send a replacement or issue a full refund — your choice.

Refund timeline: Approved refunds are processed to your original payment method within 7-10 working days. For COD orders we'll arrange a bank transfer or store credit. Depending on your bank, it may take a few more days to appear.

Order cancellation: Orders can be cancelled before dispatch — email us as soon as possible. Once an order has shipped, it can't be cancelled.